Answers questions
Hours, services, service area, what to bring. The agent answers from your script and does not invent details or quote prices.
Answering calls right now
Every call answered. Every hour of every day.
Third Coast Voice is an AI receptionist for your business phone. It answers questions about your company, books meetings, takes messages and puts urgent calls through to you, at 2 p.m. on a Tuesday or 2 a.m. on a Sunday.
- Picks up on the first ring
- Never puts a caller on hold
- Emails you a report after each call
Where you are, it's
--:--
Third Coast Voice is answering.
What it does
A receptionist that knows your business
We write a script for your company: your hours, your services, the questions people ask, and who gets the urgent calls. Your receptionist works from it on every call.
Books meetings
The agent checks your calendar, offers open times and books 30 or 60 minute meetings. You and the caller both get a confirmation email with a video link.
Takes messages
Name, callback number and reason for calling, read back to the caller so nothing comes through wrong. The agent can ask your own intake questions too.
Puts urgent calls through
The caller decides what is urgent. The agent takes a name and reason, then transfers the call to your phone, after hours too.
Hear a call
Pick a call and listen in
Four businesses, four callers. Watch the conversation on the caller's phone, and on the right see what happens for the business while they talk.
Business
Ready
These calls are scripted examples for made-up businesses, written from how the receptionist handles real calls. To hear a live one, call the demo line below.
Try it yourself
Call a working receptionist now
Emma is the agent that answers the phone for Kinetic Edge Design, the company that builds Third Coast Voice. Call any time of day to ask what the company does, book a meeting, or leave a message.
How it works
Up and answering without new equipment
There is no app to install and no phone system to replace. We do the setup.
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1
Tell us about your business
Your hours, services, common questions, how fast you call people back, and who takes urgent calls. On Advanced, also the questions you want asked on every new inquiry.
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2
We build and test your receptionist
We write the agent's script, set up your phone number, connect your calendar if you book meetings, and make test calls until the agent gets it right.
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3
Send your calls to the agent
Forward your existing number, or put the new local number on your website and cards. From then on, every call gets answered and you get a report.
Plans
Pick the plan that fits your call volume
Every plan answers around the clock. Each plan includes everything in the one before it.
Standard
Answering, messages and urgent transfers
$100 / month
- 300 minutes included
- $0.35 per extra minute
- $150 one-time setup
- 24/7 answering in English
- Good morning, afternoon or evening in your time zone
- Message taking, read back to the caller
- Confirms the caller's number for the callback
- Answers your business FAQ: hours, services and more
- Tells callers when to expect a call or email back
- Email report for every call that needs follow-up
- Urgent transfer to one number, after hours too
Books meetings
Advanced
For busier phones and businesses that book appointments
$300 / month
- 1,000 minutes included
- $0.30 per extra minute
- $250 one-time setup
Everything in Standard, plus:
- Calendar booking for 30 or 60 minute meetings, with a video link emailed to you and the caller
- Text alert to you after each call with the caller's number and reason
- Urgent calls routed to different people, or by time of day
- Intake questions written for your industry
- Call recordings and transcripts, kept in secure storage
Custom
For high call volume, several locations or special requirements
Custom quote
- Minutes set for your volume
- Per-minute pricing in the quote
- Setup quoted for the work
Everything in Advanced, plus your choice of:
- More languages, such as Spanish
- Several numbers or locations, each with its own greeting and routing
- Connections to your CRM, ticketing or other systems
- HIPAA compliance
- Zero data retention, or extended 60-day retention
- More calls at the same time
- Recordings stored in your own cloud storage
How many minutes will you use?
Move the sliders to match your phone. A typical receptionist call lasts one to three minutes, and the agent answers 30 days a month.
240 minutes a month
Questions
Common questions
Will callers know they are talking to an AI?
The agent introduces itself as a virtual receptionist and says so if anyone asks. The agent never claims to be you or a member of your staff.
What if a caller asks something the agent doesn't know?
The agent answers only from your script. If the answer isn't there, the agent says so and takes a message. It does not quote prices, make up policies or promise appointments it hasn't booked.
Can I keep my business number?
Yes. Most phone carriers let you forward calls to another number, so your existing number rings through to your receptionist. You can also use a new local number we set up for you.
Can I send calls to the agent only after hours?
Yes. You decide which calls the agent answers. Many business phone systems can forward calls on a schedule, such as after 5 p.m. and on weekends. Most carriers can also forward calls that ring unanswered or come in while your line is busy, so the agent can cover for you during the day too. We'll help you set up forwarding with your phone provider.
Who decides what counts as urgent?
The caller. When they say it's urgent, the agent takes their name and reason and transfers the call to your phone straight away. If no one picks up, the agent tells them when to expect a call back, using the wording you choose.
How do I hear about calls?
Each call that needs follow-up sends you an email with a summary: who called, their callback number, what they need and what was done. On Advanced, you can also choose to get a short text after each call, and to keep a recording and transcript of each call. Calls with no message, such as hang-ups, are skipped so your inbox stays clean.
What counts as a minute?
Minutes are the time callers spend on the line with your receptionist. If you go over your plan's minutes in a month, extra minutes are billed at your plan's rate. If you go over often, we'll help you find the plan that fits your business best.
Can I choose the agent's name?
Yes. We write the name you pick into the agent's greeting and script.
What do I need for text alerts?
Phone carriers require a one-time business registration before a number can send automated texts. It takes more than one form. The carriers review your business and how the texts will be used, and they can ask for changes before they approve it. As part of Advanced setup, we file the registration for your number and work through each step of the review until the carriers approve it.
Are calls recorded?
Recording is an option you can turn on with Advanced and Custom. When it's on, the agent's greeting tells the caller the call may be recorded. Some states require every person on a call to agree to recording, so check the rules where you do business. On Standard, calls are not recorded.
Get started
Let's get your phone answered
Tell us a little about your business and which plan you're looking at. We'll reply within one business day to set up a short call.
Prefer to talk? Call (616) 681-5590. Emma will take your details or book a meeting.